Privacy Policy for Zealous Electrical NW Ltd
Our website address is: http://www.zealouselectrical.co.uk.
Zealous Electrical NW Ltd is the data controller responsible for the personal information covered by this policy. We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You can contact us about this policy or your personal information by writing to:
Zealous Electrical NW Ltd Unit 115 North Mersey Business Centre Woodward Road Liverpool L33 7UY
What information we collect and why We collect information you provide when you contact us, request a quotation, place an order or use our services. This may include your name, telephone number, email address, installation address, billing information and details relevant to your enquiry or project.
We use this information to:
• Respond to enquiries and prepare quotations. • Assess your requirements and arrange surveys. • Plan and deliver renewable energy and electrical services. • Process orders, payments and invoices. • Provide maintenance, aftercare and customer support. • Meet applicable legal and regulatory obligations.
If you submit an enquiry through a Facebook or Instagram lead form, we use the information you provide to contact you about your enquiry and prepare a quotation. Meta also processes information under its own privacy policy.
Our legal bases for using your information Depending on the purpose, we rely on:
• Contract: to take steps you request before entering into a contract, such as preparing a quotation, and to deliver contracted services.
• Legal obligation: to meet applicable legal requirements, including relevant accounting and recordkeeping duties. • Legitimate interests: to manage enquiries, administer our business, protect our systems and handle complaints or disputes, where these interests do not override your rights. • Consent: where required, including for certain marketing activities and non-essential cookies.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
Comments If comments are enabled and you leave a comment on our website, we collect the information entered in the comments form, together with your IP address and browser information, to help detect spam and protect the website.
Your approved comment and displayed name may be publicly visible.
If Gravatar is enabled, an anonymised identifier generated from your email address may be sent to that service to check whether you have a profile picture. Once your comment is approved, that picture may appear publicly alongside it. Gravatar’s privacy policy is available at https://automattic.com/privacy/.
Media If you send us photographs or other files in connection with an enquiry or installation, we use them to assess your requirements or provide our services.
Avoid including unnecessary personal information in uploaded files. Images may contain embedded location information, such as EXIF GPS data. If images are published on the website, visitors may be able to download them and extract that information.
We will obtain permission before using identifiable customer photographs for promotional purposes.
Cookies Cookies are small files stored on your device. Our website may use them to support essential functions, remember preferences and, where enabled, measure website use or support advertising.
Where consent is required, non-essential cookies and similar technologies will only be used after you agree. You can withdraw that consent through the website’s cookie settings, where available.
If commenting or account features are enabled, cookies may also remember comment details, maintain login sessions or save display preferences.
Details of the cookies actually used, their purposes, providers and durations should be available in our cookie notice or consent settings. You can also manage cookies through your browser, although blocking essential cookies may affect website functionality.
Embedded content from other websites Our website may include third-party content, such as videos, maps or social media posts.
When this content loads, the provider may receive information about your device and interaction with it. Depending on the service, it may use cookies or associate your activity with an account you hold with that provider.
Where consent is required, embedded content that uses non-essential tracking will only load after you agree. The provider’s own privacy policy also applies.
Who we share your data with We share personal information only where necessary for the purposes described in this policy or where the law requires it.
Depending on your enquiry or project, recipients may include:
• Authorised employees and contractors involved in providing our services. • Providers supporting our website, communications, business systems or payment processing. • Professional advisers, such as accountants, insurers and legal advisers. • Relevant authorities or organisations where disclosure is required for legal, regulatory or project requirements.
We limit the information shared to what is necessary and put appropriate data protection arrangements in place where required.
If website accounts are enabled, your IP address may be included in a password-reset email as part of the website’s security process.
How long we retain your data We retain personal information only for as long as necessary for the purpose for which it was collected.
Retention depends on the type of record, whether an enquiry becomes a project, and any applicable accounting, regulatory, warranty or legal requirements.
Enquiry information is kept for the period needed to deal with your request and relevant follow-up. Customer and installation records may be retained longer to support our services, aftercare and legal obligations.
If comments or website accounts are enabled, associated information is retained for as long as needed to operate those features and meet relevant security or legal requirements.
We review retained information and delete or anonymise it when it is no longer required. You can contact us for further information about the retention period applicable to your records.
How we protect your information We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access is limited to authorised people who need the information for their work. Service providers handling information on our behalf are subject to appropriate data protection requirements.
What rights you have over your data Depending on the circumstances and the legal basis for processing, you may have the right to:
• Request access to your personal information. • Ask us to correct inaccurate or incomplete information. • Request deletion of your information. • Request restrictions on its use. • Object to certain processing. • Receive certain information in a portable format. • Withdraw consent where processing relies on it.
These rights are subject to applicable conditions and exemptions. We may need to retain information to meet legal obligations or establish, exercise or defend legal claims.
To make a request, write to us using the address above. We may need to verify your identity before responding.
You can object to the use of your information for direct marketing at any time.
You also have the right to complain to the Information Commissioner’s Office (ICO). Visit https://ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.
Where your data is sent Personal information may be processed by service providers supporting our website and business operations. If comments are enabled, comment information may be processed by an automated spam-detection service.
Some providers may process information outside the United Kingdom. Where a restricted international transfer takes place, we will ensure that an appropriate legal transfer mechanism and any required safeguards are in place.
You can contact us for information about the destinations and safeguards applicable to your personal information.
Updates to this policy We may update this policy to reflect changes in our services, website or legal requirements. The latest version will be published on our website with its revision date.
Last updated: 2 October 2026